Accessible Seating
We welcome persons with disabilities and provide accessible seating areas, parking, and restrooms.
For personal assistance or more detailed information regarding any special needs please contact us at 757-393-8181.
See below for information on amplification and sign language interpreters.

Amplification
FM Loop amplification headsets are available for the hearing impaired for most performances at no charge. Please call 757-393-8181 at least one week in advance.

ATMs
There are ATMs on-site for use by our guests.

Audio and Video Recorders
Most artists who perform at the nTelos Wireless Pavilion have strict rules prohibiting cameras or recording devices of any kind in the Pavilion.
Please check the individual event listing for any exceptions and additional information on audio taping.

Backpack/Bag Policy
Backpacks and Bags are allowed.
Please use a bag that will fit under designated seat and no framed packs.
Please note that an artist may prohibit entry of any backpacks/bags.

Beverages
The nTelos Wireless Pavilion offers a wide variety of both non-alcoholic and alcoholic beverages. However, if you wish to bring your own bottled water, you may do so in a factory-sealed plastic container no more than 24 oz.

Blankets
Blankets are permitted at all nTelos Wireless Pavilion shows. Please note that all items being brought in are subject to search.

Boat Slip Rentals
For information on boat slip rentals, please contact Ocean Marine Yacht Center at 757-321-7432.

Box Office Information
The nTelos Wireless Pavilion box office is open Monday-Friday from 10 AM - 6 PM. On show days (including weekend shows), the box office is open from 10 AM through show time.

Cameras
Please check the individual event listing or contact us at 757-393-8181 in order to determine the camera policy.
No professional cameras.

Camping
Click here for a list of campsites in the Tidewater/Hampton Roads area.

Concessions
We have a wide variety of concessions available for purchase at all shows.
Cash is the only form of payment accepted for concessions.

Employment Opportunities
There are part time and seasonal employment positions available as Ushers, Ticket Takers, Parking, Security, and Stage Hands. For information please contact janet@eventstaffinginc.com or call 757-640-8900.

First-Aid
A team of Emergency Medical Technicians and Paramedics are on-site at every event to handle any medical needs.

Guest Services
So that we can best serve our guests' needs the nTelos Wireless Pavilion has a Guest Services station on the East Concourse to your right as you enter the venue.

Lawn Chairs
A limited number of lawn chairs are available for a $5 rental fee - return chair with chair rental ticket at the end of the night and receive $1 back.
Guests are allowed to bring their own chair as long as the seat sits 8 inches or less from the ground. See example below:

Lost and Found
Lost and Found items may be turned in or retrieved from Guest Services on event days.
To check on a lost item please contact us at 757-393-8181.

Sign Language Interpretation
Sign language interpretation can be arranged by calling 757-393-8181. A minimum of three weeks advance notice is required.

Smoking
Smoking is allowed in the plazas outside of the seating areas. We ask that there be NO Smoking in the reserved seating area.

Umbrellas
Umbrellas are permitted in the nTelos Wireless Pavilion for most shows (please use a small umbrella without any sharp points). Please call 393-8181 on the day of the show to confirm that they are permitted for that day.

Weather
All events at the nTelos Wireless Pavilion are rain or shine. Please note all tickets purchased are non-refundable and non-exchangeable.

What Not to Bring
Alcoholic beverages or illegal drugs.
Glass bottles or aluminum/steel cans.
Laser pointers.
Non factory-sealed beverage containers (including thermoses).
Pets (except for service animals).
Recorders (audio/camera/video restricted by show)

Will Call
Will Call tickets will be available for pick up 2 hours prior to the performance start time.
Picture Identification is required for pick up of any tickets/passes/credentials.